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Terms of Service

Last updated: August 2026

1. Acceptance of Terms

By accessing or using the AUTOBIZ platform at autobiz.lk, you agree to be legally bound by these Terms of Service and all applicable Meta platform policies, including:

  • Meta Platform Terms
  • Meta Developer Policies
  • WhatsApp Business Terms of Service
  • Meta Business Messaging Policy
  • Meta Commerce Policies
  • Instagram Platform Policy
  • Facebook Pages Terms

If you do not agree to these terms or any of the above Meta policies, you may not use the platform.

2. Description of Service & Platform Channels

AUTOBIZ is an AI-powered business messaging automation platform that integrates with the following official Meta APIs:

  • WhatsApp Cloud API (Business): Automates responses to customers on a business's WhatsApp number. Requires a verified WhatsApp Business Account (WABA) connected through Meta's Embedded Signup flow.
  • Messenger Platform API (Pages): Automates responses to customers who message a business through its Facebook Page inbox.
  • Instagram Messaging API: Automates responses to customers who send Direct Messages (DMs), react to Stories, or mention the business's Instagram Professional Account in Stories.

All three channels are managed from a single AUTOBIZ dashboard. Additional platform features include: AI knowledge training, product catalog management, appointment scheduling, broadcast campaigns, CRM/contacts, team management, and analytics.

3. AI-Powered Messaging — Mandatory Disclosure & Merchant Obligations

AUTOBIZ uses Artificial Intelligence (AI) to automate conversations on behalf of businesses. By using this platform, you (as a merchant) acknowledge and agree to the following non-negotiable obligations:

  • AI Agent Operation: All automated responses sent to customers through WhatsApp, Messenger, and Instagram are generated by an AI system. They are not written in real time by a human.
  • Mandatory AI Disclosure — Cannot Be Disabled: Our platform automatically identifies itself as an AI Assistant in the very first message of every new conversation on all three channels. Example: "Hi there! I'm the AI Assistant for [Your Business Name]. How can I help you?" You must not attempt to disable, circumvent, or override this disclosure through custom rules, FAQs, or any other configuration. Doing so is a violation of these Terms and of Meta's policies.
  • Honest AI Identification: If a customer directly asks whether they are speaking to a bot or AI, the system is programmed to answer honestly. You may not configure the AI to deny being an AI when sincerely and directly asked.
  • Human Handover Requirement: The platform provides and enforces a frictionless path to a human agent at all times. You must not disable the human handover functionality.
  • Opt-Out Compliance — Mandatory: Your customers' opt-out requests (STOP, UNSUBSCRIBE, or similar keywords on any channel) will be automatically honored by the platform. You must not attempt to re-message opted-out contacts on any channel without their explicit re-consent (initiated by the customer sending START or equivalent).
  • No Deceptive Use of AI: You may not use AUTOBIZ to deceive, mislead, or impersonate a real human agent beyond the standard business persona permitted by Meta's policies.

4. Channel-Specific Messaging Rules

4.1 WhatsApp — Rules You Must Follow

  • 24-Hour Window: Automated AI messages may only be sent within 24 hours of the customer's last inbound message. AUTOBIZ enforces this automatically and will block messages outside this window.
  • Template Messages for Outbound: To message customers who have not sent a message within 24 hours, you must use a pre-approved Meta Message Template. AUTOBIZ's broadcast campaign feature uses this mechanism.
  • No Spam: You must not send bulk, unsolicited, or promotional messages to customers who have not opted in. AUTOBIZ's broadcast tools require you to select pre-opted-in contact lists.
  • Prohibited Content: You must not use the platform to send messages that violate WhatsApp's Commerce Policy, including: adult content, weapons, drugs, tobacco, alcohol (without age verification), financial products requiring special licensing, gambling, dangerous supplements, hate speech, or political content.
  • Official API Only: AUTOBIZ uses exclusively the official WhatsApp Cloud API. You must not attempt to connect unofficial WhatsApp automation tools to our platform.

4.2 Facebook Messenger — Rules You Must Follow

  • User-Initiated Conversations: A customer must send the first message to your Facebook Page before AUTOBIZ can send automated replies. You cannot use AUTOBIZ to send unprompted Messenger messages to users who have not contacted you first.
  • 24-Hour Window: Automated AI replies are only permitted within 24 hours of the customer's last message. AUTOBIZ enforces this automatically.
  • Message Tags: Outside the 24-hour window, only approved Messenger Message Tags may be used for specific use cases (e.g., confirmed event update, post-purchase update). These require prior approval from Meta and cannot be used for promotional content.
  • Page Identity: All Messenger conversations are tied to your Facebook Page identity. Customers see your business Page name, not individual employee names.
  • No Unauthorized Scraping: You must not use AUTOBIZ to collect or scrape customer data from Messenger beyond what is provided by the Messenger API for conversation purposes.

4.3 Instagram — Rules You Must Follow

  • User-Initiated Conversations: A customer must initiate contact first by sending a DM, reacting to a Story, or mentioning your account in a Story. You cannot use AUTOBIZ to send unsolicited Instagram DMs.
  • 24-Hour Window: Automated AI replies are only permitted within 24 hours of the triggering event (DM, Story reaction, Story mention).
  • Professional Account Required: Your Instagram account must be set as a Business or Creator account and must be linked to a Facebook Page to use the Instagram Messaging API.
  • No Cold Messaging: You must not configure AUTOBIZ to send automated DMs to Instagram users who have not initiated contact.

5. Account Responsibilities

  • You must provide accurate, complete, and up-to-date registration and business information
  • You are responsible for maintaining the security of your AUTOBIZ login credentials and all connected Meta Business account credentials
  • You must ensure your WhatsApp Business Account, Facebook Page, and Instagram account remain in good standing with Meta and are not suspended or restricted
  • You are responsible for obtaining proper user opt-in consent before sending broadcast/template messages via WhatsApp or Messenger Message Tags
  • You are responsible for all activity that occurs under your account, including actions taken by your team members
  • You must notify us immediately of any unauthorized access to your account at support@autobiz.lk
  • You are responsible for regularly monitoring the AI's knowledge base and responses to ensure accuracy and appropriateness for your customers

6. Prohibited Content & Acceptable Use

You agree not to use AUTOBIZ to send, promote, or facilitate:

  • Spam or unsolicited messages to users who have not consented to receive communications from your business
  • Messages to opted-out contacts (STOP/UNSUBSCRIBE) without their explicit re-consent
  • Adult content, pornography, or explicit sexual material
  • Illegal drugs, controlled substances, or drug paraphernalia
  • Weapons, firearms, ammunition, or explosive devices
  • Tobacco, cigarettes, or vaping products (without age-gating and regulatory compliance)
  • Gambling, online casinos, or sports betting (without regulatory licensing)
  • Financial products, investments, or cryptocurrency without proper licensing
  • Hate speech, discrimination, or content targeting race, religion, gender, or nationality
  • Harassment, threats, or abusive content toward any individual or group
  • Malware, phishing content, or fraudulent materials
  • Political campaigning, election-related content, or voter manipulation
  • Misleading health claims or dangerous medical advice
  • Human trafficking, exploitation, or any illegal activity
  • Content that violates any applicable local, national, or international law
  • Content that violates Meta's Commerce Policies, Community Standards, or Developer Policies

7. Customer Opt-Out & Unsubscribe Obligations

As a merchant using AUTOBIZ, you explicitly acknowledge and agree that:

  • Your customers have the legally protected right to opt out of automated AI messaging at any time, on any channel (WhatsApp, Messenger, or Instagram), by sending STOP, UNSUBSCRIBE, CANCEL, END, or QUIT
  • AUTOBIZ will automatically process and honor all opt-out requests immediately. The AI agent will be permanently disabled for that contact record
  • You must not send further automated messages (on WhatsApp, Messenger, OR Instagram) to opted-out customers without their explicit re-consent — initiated by the customer sending START or equivalent keyword
  • All opt-out events are recorded in an immutable audit log for compliance and regulatory purposes
  • Violation of opt-out requirements may result in immediate account suspension and will be reported to Meta if required by their policies

8. Credit System & Billing

  • AUTOBIZ operates on a pre-paid credit system — you purchase credits and use them as your AI handles conversations across all connected channels
  • Credits are consumed based on AI processing usage. Usage-based deduction rules may differ between WhatsApp, Messenger, and Instagram based on channel costs
  • Credit balances are visible in your dashboard in real time, together with a complete transaction ledger
  • Credit prices may be updated with prior notice of at least 7 days
  • Credit package balances are valid for 30 days from activation. Pay-as-you-go credit remains active while your total wallet balance stays at or above the published non-expiry threshold; below that threshold a 30-day validity window applies, as shown in your dashboard
  • Top-ups are processed manually — make a bank transfer, upload the receipt, and our team approves within one business day
  • Strictly Non-Refundable: All credit balance purchases and top-ups are strictly non-refundable. Once a payment has been approved and credited to your account, it is final and cannot be refunded, reversed, exchanged, or converted to cash — whether the credits are used, partially used, unused, or expired. See our Refund Policy for full details.

9. Intellectual Property

The AUTOBIZ platform, brand, software, and all original features and functionality are owned by AUTOBIZ and protected under applicable intellectual property laws. You retain full ownership of:

  • Business data, product catalogs, and content you upload to the platform
  • Customer conversation histories associated with your business account
  • Custom AI training data and FAQs you create

By uploading content to AUTOBIZ, you grant us a limited, non-exclusive license to use that content solely to provide and improve the services you have subscribed to.

10. Service Availability

We target 99.9% platform uptime. However, we cannot guarantee uninterrupted service. We are not liable for downtime caused by:

  • Outages, API changes, or policy changes on Meta's platforms (WhatsApp, Messenger, Instagram)
  • Your Meta Business account being suspended, restricted, or banned by Meta
  • Force majeure events (natural disasters, war, government actions)
  • Third-party infrastructure failures (cloud providers, internet connectivity)
  • Scheduled maintenance (announced 24 hours in advance where possible)

11. Limitation of Liability

AUTOBIZ is provided "as is" without any warranty. We are not liable for:

  • AI-generated responses that are inaccurate, inappropriate, or cause misunderstanding — you are responsible for training and configuring your AI agent
  • Loss of revenue or business opportunities due to platform downtime or Meta API changes
  • Actions taken by Meta against your WhatsApp Business Account, Facebook Page, or Instagram account
  • Customer complaints arising from AI responses that you did not properly configure or review
  • Indirect, incidental, special, or consequential damages of any kind

Our total liability to you for any claim shall not exceed the total credits you paid to AUTOBIZ in the 3 months preceding the incident.

12. Termination

We may suspend or permanently terminate your account at any time, with or without notice, for:

  • Violation of these Terms or any Meta platform policy
  • Sending prohibited content or spam through any channel
  • Attempting to bypass opt-out enforcement
  • Any illegal activity
  • Non-payment or fraudulent activity

Upon termination, your right to access the platform ceases immediately. You may request a data export or deletion by emailing support@autobiz.lk within 90 days of termination.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and platform notification at least 14 days before taking effect. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms.

14. Governing Law & Meta Compliance

These Terms are governed by the laws applicable to technology service providers operating in Sri Lanka. For all matters relating to Meta API usage, the applicable Meta Platform Terms and WhatsApp Business Terms of Service shall take precedence. AUTOBIZ operates as a Meta Tech Provider under Meta's Business Service Provider (BSP) program.

15. Contact Us

For legal and terms-related questions: