Everything the front desk of a modern business needs
One AI agent that sells, books, answers, captures, and escalates — across WhatsApp, Instagram, and Facebook.
AI Sales Agent — Not a Chatbot
A consultative sales rep built for Sri Lankan commerce. It qualifies the need, recommends one or two best-fit options, handles price objections within your rules, and closes — all inside the chat.
- Consultative selling playbook, not scripts
- Silent lead capture: name, budget, timeline, interest level
- Merchant-defined negotiation policy (discount floors, bundles)
- Calm, professional de-escalation with unhappy customers
Sinhala, Tamil & Singlish — Natively
The agent mirrors the customer's language instantly — Unicode Sinhala, Tamil script, or romanised Singlish ("oo", "ow", "hari") — with natural, spoken phrasing and typos auto-corrected.
- Per-message language auto-detection
- Singlish understood with fuzzy matching
- Prices and times written the local way
- Fixed Meta-compliant greeting, never robotic
Smart Appointment Booking
Customers book real appointments through conversation. The AI checks your business hours and existing bookings, offers concrete free slots, books with a verified reference, and can reschedule or cancel on request.
- Double-booking proof — slots verified before confirming
- Custom intake fields (e.g. vehicle model, service type)
- 1-hour and 10-minute reminders for customers
- Google Calendar sync + day-off overrides
Orders Taken Inside the Chat
From "meka gaananawada?" to a confirmed order number — the AI collects delivery details, respects stock levels, supports variations, and sends status updates. Customers can track or cancel by order number.
- Live product search across your full catalog
- Product photos sent right inside the chat
- Returning-customer details reused for one-tap reorders
- Shipped/delivered orders protected from auto-cancel
Lead Pipeline That Fills Itself
Every conversation quietly becomes a CRM record: requirement, budget, timeline, and a HOT / WARM / COLD rating, moving through NEW → DISCOVERY → PITCH → NEGOTIATION → WON — a pipeline your team can actually work.
- Silent capture — customers never see forms
- Deal stages auto-advance as the chat progresses
- Objections and preferences preserved in notes
- Full context when your team takes over
Graceful Human Handoff
When a customer asks for a person — or the issue is genuinely complex — the AI pauses itself, alerts your staff, and writes a structured handoff brief: what they want, their budget, objections, and the suggested next step.
- Instant notifications to owner and staff
- Structured deal-brief, not a cold "human requested"
- Staff reply auto-pauses AI (configurable duration)
- Resume AI anytime with one toggle
Requirement: 50× bulk order, custom branding
Budget: Rs. 150,000 · Next step: call to confirm
It Learns Your Business in Minutes
Teach the agent by chatting with the setup wizard — or upload PDFs and text docs, record a voice-note brain dump, apply industry FAQ presets, or let it scrape your website. Knowledge gaps get flagged for one-tap answers.
- Conversational setup in English, Sinhala, or Tamil
- PDF / TXT document training (up to 10 MB)
- Voice-note training — speak, it writes the FAQs
- Website scraping → instant knowledge base
Storefront & Product Catalog
A free hosted shop at autobiz.lk/shop/your-name with themes, hero banners, checkout forms, and payment methods — powered by the same product catalog your AI sells from in chat.
- Custom URL, colors, hero & product-card styles
- Categories, variations, sale pricing, hot sellers
- Stock-aware selling with shipping options
- Shop orders flow into the same dashboard
Bulk Campaigns That Respect the Rules
Send Meta-approved template messages to targeted segments of your contact base. Fully tracked — sent, delivered, read — with automatic opt-out enforcement baked in.
- Audience filters on tags and segments
- Scheduling and live delivery stats
- Opted-out contacts excluded automatically
- Inside WhatsApp compliance, zero ban risk
Analytics & Credit Transparency
A billing page that reads like a bank statement: every rupee in and out, today vs this month, per-day usage charts, expiry countdowns, and low-balance alerts — no surprises.
- Prepaid wallet: pay-as-you-go + packages
- Immutable transaction ledger
- Expiry rules clearly surfaced
- Low-credit alerts on WhatsApp, SMS, email
Team, Roles & Permissions
Bring your team in with Owner / Admin / Staff roles and per-page access control. AI handles the volume while your people handle the exceptions — with a complete audit trail.
- Role-based access with page-level permissions
- Staff conversations fully logged
- Admin phone numbers for WhatsApp commands
- Support tickets and error hub built in
Official Meta APIs & Enterprise Security
Built exclusively on the official WhatsApp Cloud API, Messenger Platform, and Instagram Messaging — with encrypted credentials, complete tenant isolation, and compliance features on by default.
- AES-256-GCM encrypted credentials
- Two-step STOP/opt-out flow (Meta compliance)
- HMAC-verified webhooks, audit logging
- Meta Tech Provider partnership