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Refund & Cancellation Policy

Last updated: August 2026

All credit balance purchases and top-ups are strictly non-refundable.

This applies to Pay-As-You-Go top-ups and all credit packages (Business Lite, Business Pro, Enterprise), whether paid in full, discounted, or applied with a coupon code. Please read this policy carefully before making a payment.

1. Strictly Non-Refundable Payments

AUTOBIZ operates on a pre-paid credit system. Once a top-up or credit package purchase has been approved and credited to your account, the payment is final. All credit balance purchases and top-ups are strictly non-refundable, and no refunds, reversals, chargebacks, or exchanges will be issued for:

  • Unused or partially used credit balances
  • Credits that expire under the validity rules published on our Pricing page
  • Change of mind, change of business needs, or purchasing in error
  • Accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy
  • Interruptions caused by third-party platforms (e.g., Meta/WhatsApp outages) beyond our control

2. Try Before You Commit

Because purchases are final, we strongly encourage you to evaluate the platform first:

  • Free starter credits — every new account receives complimentary credits with 0% setup fee, so you can test the AI agent end-to-end before paying.
  • Start small — Pay-As-You-Go begins at just Rs. 1,000, so you can validate the service with minimal commitment before purchasing a larger package.
  • Talk to us — our team can walk you through a live demo before your first top-up.

3. Account Cancellation

You may cancel your AUTOBIZ account at any time. Upon cancellation:

  • AI agent processing stops immediately
  • You may request an export of your data within 30 days
  • Any remaining credit balance is forfeited on cancellation and is not refundable, in line with Section 1
  • After 30 days, your data will be permanently deleted

4. Service Issues

If you believe a technical fault on our platform prevented you from using paid credits, contact us — we investigate every report and may, at our sole discretion, restore affected credits to your account wallet. Credit restoration is not a cash refund and does not alter the strictly non-refundable nature of purchases.

5. Contact

For questions about this policy, email support@autobiz.lk or WhatsApp 0729995959.